Returns


If you are happy, we are happy.

Gitta & Peter Plotnicki

Dear Merz b. Schwanen friend,


If you are not fully happy with your purchase, you may of course return it within 14 days of receipt, providing they are in unworn, unwashed, original, and resalable condition. 

 To ensure a smooth return process, please follow the steps below:

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STEP 1

You have a  customer account ?

Then use the return tool by clicking here.


Did you order as  a guest ?

Then please send a mail to returns@merzbschwanen.com

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STEP 2

Please complete the return form in your parcel and

let us know which article you wish to return.

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STEP 3

Place the goods into the package, unworn, and in the original packaging, along with the completed returns form.


GERMANY:

Let us know the order number.


EU + UK (excl. Germany):  

Let us know the order number.



INTERNATIONAL:    

Let us know the order number. 

Mark 'RETURNED GOODS '  clearly on the outer packaging  of your parcel and most importantly  ensure that the 'Return Goods' option is ticked on the customs declaration form .

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STEP 4

Please send your package directly to our warehouse.


GERMANY:  

For returns within Germany please click here
and complete the DHL RETURN LABEL given in the link.


EU + UK (excl. Germany): 

For returns within the EU + UK please use the SERVICE OF YOUR CHOICE.


INTERNATIONAL:  

Best use your local POSTAL SERVICE. Using your local postal service ensures smooth and easy-going handling of the return. Returns are covered by the customer.



RETURN ADDRESS:

Merz b. Schwanen Warehouse

Borsigstr. 7

72461 Albstadt - Germany

                  Well done!

We do our best to process your return as quickly as possible. 

Please understand that this may take 5-10 working days after receipt in our warehouse. Shipments that have not been registered in advance may take longer to process.

Do you have any questions?

Just write us: returns@merzbschwanen.com
For further information, please read our terms & conditions

We appreciate your cooperation – thank you!