RETURNS DELIVERIES CONTACT

Dear Merz b. Schwanen friend,

If you are not fully happy with your purchase, you may of course return it within 14 days, providing the items are in unworn, unwashed, original, and resalable condition. 

To ensure a smooth return process, please follow the steps below:

STEP 1

Please turn the delivery note and complete the return form on the back with the following details:

  • your order number (it starts with "SO...")

  • the items you want to return

  • the reason why you wish to return them


STEP 2

Place the goods into the package. Unworn and in the original packaging, along with the completed returns form.


STEP 3

Generate your DHL RETURN LABEL here:

INitiate your return 

Returns within Germany are free of charge.

Return to store:
As an added service, you may drop of your return at our store in Berlin. Please make sure that steps 1 - 3 are still followed. The store can also process exchanges.

Thank you!


We do our best to process your return as quickly as possible. 

The refund will be processed to the original payment method. This may take up to 7-10 business days. Shipping costs for returns will not be refunded. Shipments that have not been registered in advance may take longer to process.


For further information, please read our   terms & conditions . 

We appreciate your cooperation!

STEP 1

Please turn the delivery note and complete the return form on the back with the following details:

  • your order number (it starts with "SO...")

  • the items you want to return

  • the reason why you wish to return them


STEP 2

Place the goods into the package. Unworn and in the original packaging, along with the completed returns form.

STEP 3

Generate your DHL RETURN LABEL here:

INITIATE YOUR RETURN   

Please note that all returns are covered by the customer.

Please ensure the return is explicitly processed with DHL Express for smooth handling. If returned differently, this may result in longer processing and additional costs.

Thank you!


We do our best to process your return as quickly as possible. 

The refund will be processed to the original payment method. This may take up to 7-10 business days. Shipping costs for returns will not be refunded. Shipments that have not been registered in advance may take longer to process.


For further information, please read our terms & conditions . 

We appreciate your cooperation!

STEP 1

Please turn the delivery note and complete the return form on the back with the following details:

  • your order number (it starts with "SO...")

  • the items you want to return

  • the reason why you wish to return them

STEP 2

Place the goods into the package. Unworn and in the original packaging, along with the completed returns form.


 IMPORTANT:
Attach the commercial invoice visible on the outer packaging of your parcel and ensure that the 'Returned Goods' option is ticked on the customs declaration form.

STEP 3

Generate your DHL RETURN LABEL here:

INITIATE YOUR RETURN   

Please note that all returns are covered by the customer.

​Please ensure the return is explicitly processed with DHL Express for smooth handling. If returned differently, this may result in longer processing and additional costs.

Thank you!


We do our best to process your return as quickly as possible. 

The refund will be processed to the original payment method. This may take up to 7-10 business days. Shipping costs for returns will not be refunded. Shipments that have not been registered in advance may take longer to process.


For further information, please read our terms & conditions . 

We appreciate your cooperation!

STEP 1

Please, print out and complete the return form with the following details:

  • your order number (it starts with "SO...")

  • the items you want to return

  • the reason why you wish to return them

Download the form here

STEP 2

Please send an e-mail to returns@merzbschwanen.com  with the details from step 1 or simply attach the filled out return form to your e-mail.

Also please let us know if you would like a refund or an exchange.


IMPORTANT:
Only if we have the information about the return  by e-mail and inside the package . We can ensure a smooth and swift processing of your return

STEP 3

Place the goods into the package. unworn and in the original packaging, along with the completed returns form.

STEP 4

Please, send your package directly to our warehouse.

RETURN ADDRESS: 

Merz b. Schwanen Warehouse
Borsigstr. 7
72461 Albstadt - Germany

For returns within Germany,  you can generate your  DHL RETURN LABEL here:

CREATE YOUR DHL RETURN LABEL HERE 

Well done!


We do our best to process your return as quickly as possible. 

The refund will be processed to the original payment method. This may take up to 7-10 business days. Shipping costs for returns will not be refunded. Shipments that have not been registered in advance may take longer to process.


For further information, please read our   terms & conditions . 

We appreciate your cooperation – thank you!