Secure Payment

Thank you for your interest in our website. Offering a secure payment is very important to us. Please see below for more information on secure payments in our online shop.

  1. You are entitled to return the products you bought from our Online Shop, within 14 days from the day you received the goods, for a full refund, for any reason. 

  2. Receipt of the return package and successful examination of your request, we will immediately take care of your exchange or refund (if desired). Once we proceed with the reimbursement you will be notified by e-mail. The duration from the time we perform the reimbursement and until your account is credited depends on your banking partner. In case you want an exchange but you do not find the right product or the product you are looking for is temporarily sold out, we will happily provide you with a credit note (giftcard) which you can use at a later stage in our online shop.

  3. You will receive your refund via the same payment method as what you originally used for the checkout.



If you have any questions about the collection, processing or use of your data or if you have any requests please contact is at:

Merz b. Schwanen inh. Peter Plotnicki

Rosenthaler Strasse 34/35

10178 Berlin

Simply send us an e-mail to or give us a call at +49 (0) 30 44318998-14. We look forward to hearing from you.