FAQ - frequently asked questions
Where do you produce?
All of our shirts, bottoms,
What materials do you use?
A loopwheeler is a knitting machine that rotates around a cylinder, unwinding in its rotation one or several threads at a very slow pace to allow hundreds of needles to warp these threads layer after layer. The resulting “tubular knit” in most cases has no side seam given the fact that the circumference equals the size of the machine it was made on. So there is a fitting loopwheeler for every size. The main difference between knitting and warping is the course of the thread. In terms of
What are the advantages of loopwheelers and tubular shirts?
During the knitting process, almost no pressure is put on the thread, which allows producing very soft and smooth fabrics. Moreover, it eliminates the problem of what is called “fabric twisting”, an issue you might have already experienced with other shirts: after some laundries, the side seams are no longer parallel. Without side seams on your Merz b. Schwanen shirt, this problem is non-existent. Energy efficiency, reliability
What materials do you use?
Why do you use viscose for your Maco-Imit fabric?
The cotton and viscose blend used today is an homage to the high-quality but expensive fabric back then. The addition of viscose helps recreate the special feel of maco-cotton, by conferring smoothness and a silky appearance to our fabric. Already a decade agate Macs-Imit existed and was revived by Merz b. Schwanen.
What is the difference between the 101 and the 102?
The difference lays in the length of the sleeves. The 7/8 sleeve of the 101 ends just before your wrist. The origin of this 7/8 length is ascribed to a former original worker’s shirt. In
Is there a women's collection?
Many of our garments which are intended for men are worn by women as well. There is a specific women collection, which is available at select retailers.
What is the difference between the 1950s and the 215? The 1960s and 213? and the 1970s and 215V?
For each couple of styles mentioned above, cuts are very similar but the fabric is different. Prima Qualität Leicht is our lightest 100% cotton material and is used for our „19“ styles. Due to the use of two threads, Prima Qualität, warped with 2 threads, comes with
How do I know which Merz
b. Schwanen size is best for me?
Each Merz b. Schwanen garment has its own measurements due to its historic background. These can be found at the very bottom of almost every product description under “size & fit”. The best way to find the suitable size for you is to compare the measurements of one of your favorite shirts and compare them to the measurements of the Merz b. Schwanen piece you are looking for. If in doubt, the experience shows that most of the customers choose to order one size larger, than the size they usually wear.
The item I’m looking for is sold out. When will it be back in stock?
In terms of the availability of certain products, we distinguish between „always on stock“ items and seasonal items. Products in the colors white, nature, grey
I’m looking to buy an item
in-. Can you tell me who carries it?
Unfortunately, we have no
Why do some Merz
b. Schwanen sweatshirts have side seams?
There can be several reasons for the fact that some of our products have side seams. Our 347 raglan sweatshirt,
What do you do with returned products with a defect that you cannot sell anymore?
It hurts our hearts to dispose of any garments which are still good to wear.
We collect all the returns of items that have a small manufacturing defect or which have barely been worn and donate everything to a local shelter in Berlin.
How can I pay for my order?
We offer two options to pay for your goods: Credit card (Visa, Mastercard, American Express) or PayPal. If you have neither of those, you can send us an e-mail with all relevant information concerning your order (articles, name, shipping address, billing address) to shop@merzbschwanen and we will try to find a solution for you.
Are my credit card and personal data safe?
We guarantee that all your data will be secured and will be absolutely safe, as all of it is encrypted. You can find further information in our Terms of Service.
When is my credit card debited?
Your credit card will be debited as soon as you have placed your order. Processing time and payment showing up on your bank statement may vary.
How will I receive my invoice
Inside the package you receive, you will find both, invoice and delivery note.
When adding an article to my cart, will it be reserved until I place my order?
If an item is very popular the case may occur, that it is still available the moment you add it to your cart, but no longer at check-out. Reserving the articles until you place your order would lead to recurrent stock issues - so unfortunately no.
Why would it be useful to create an account to place an order online?
Creating an account makes it more convenient for you as well as for us. You won´t have to enter your information again if you place further orders, because they are automatically saved, which speeds up the whole process - and we make sure your data is safe.
How long will it take until I receive my order?
Can’t wait to unbox your goods? The delivery date depends on your location and the shipping option you choose. Please note that we count in full working days. From Tuesday to Friday, all orders placed before 11 am will usually be processed the same working day.
||Express (if placed before
||2 business days
||the following business day
||N/A||within max. 2 business days
|Outside of Europe
||Delivery by DHL Express within 2-5 working days
My order has not arrived yet. What now?
We understand that you want to receive your package as soon as possible. Depending on your location, it can take up to 14 days until your package is delivered.
I live outside the European Union, how can I get the VAT deducted from my order price?
Prices displayed online include the 19% German VAT. After recently having updated our system, we, unfortunately, cannot deduct the VAT at checkout. But we are working on offering the deduction again very soon. Please note that we cannot offer a refund of the VAT after the order is placed. When importing, additional taxes of the respective country the items may apply.
returns & exchanges
How can I return my o
You may return your order within 14 days after receiving it. It would be very kind to notify us by email that you would like to return your order and the reason why you do so. The item, as well as its
The item did not fit as expected, how can I exchange for another size or product?
We kindly ask to notify us by e-mail (firstname.lastname@example.org) that you would like to have an exchange product. In order to facilitate the process we recommend placing a new order in our online shop and we will refund you the difference after checking your return.
Do I have to pay for the return of my order?
Unless you received defective articles or
How can I get a refund?
Once we received your package and checked all items, we will refund the price of your returned items. It can take up to 14 days until the refund is processed. The time when the amount appears on your credit card/Paypal/bank account depends on your bank.
Do Merz b. Schwanen clothes need to be washed before first wearing?
Merz b. Schwanen limits the use of harmful and polluting chemicals. All of our products can be worn immediately without any laundry before. For personal
Do Merz b. Schwanen garments shrink with the first wash?
All of our 100% cotton garments will shrink during its first laundry. Organic and untreated cotton, which is not being pre-washed, results in an expected 2cm of shrinkage lengthwise, while the shrinkage in the width will be minimal.
How should the socks be washed?
We offer several types of socks made of different materials like cotton, merino wool,
Can I also wash at a temperature lower than indicated in the washing instructions?
Merz b. Schwanen marks all products with the maximum temperature to wash. Of course, you can promptly wash the products at a lower temperature than stated, in order to save energy. In