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FAQ - frequently asked questions

All of our shirts, bottoms, and underwear are made on the Swabian Albs in Germany on original loopwheelers and knitting machines.

For our garments we use several different fabrics namely Maco Imit,Prima Qualität Leicht, Prima Qualität, Baumwolle 3-Fädig and Baumwolle 3-Fädig Schwer. See more information about each fabric here.

The cotton and viscose blend used today is an homage to the high-quality but expensive fabric back then. The addition of viscose helps recreate the special feel of maco-cotton, by conferring smoothness and a silky appearance to our fabric. Already a decade agate Macs-Imit existed and was revived by Merz b. Schwanen.

The difference lays in the length of the sleeves. The 7/8 sleeve of the 101 ends just before your wrist. The origin of this 7/8 length is ascribed to a former original worker’s shirt. In contrast, the 102 has full-length sleeves.

Many of our garments which are intended for men are worn by women as well. There is a specific women collection, which is available at select retailers.

For each couple of styles mentioned above, cuts are very similar but the fabric is different. Prima Qualität Leicht is our lightest 100% cotton material and is used for our „19“ styles. Due to the use of two threads, Prima Qualität, warped with 2 threads, comes with heavier haptics, which is characteristic for our styles starting with „2“.

Each Merz b. Schwanen garment has its own measurements due to its historic background. These can be found at the very bottom of almost every product description under “size & fit”. The best way to find the suitable size for you is to compare the measurements of one of your favorite shirts and compare them to the measurements of the Merz b. Schwanen piece you are looking for. If in doubt, the experience shows that most of the customers choose to order one size larger, than the size they usually wear.

In terms of the availability of certain products, we distinguish between „always on stock“ items and seasonal items. Products in the colors white, nature, grey mel., ink blue, charcoal and deep black are „always on stock“ items and will be produced constantly. Seasonal items are items in specific colors which are exclusively produced for a particular season. These items will usually not be reproduced. To make sure that you don’t miss the time an item will be restocked, you can enter your e-mail address in our feature „e-mail me when available“. So you will receive a notification as soon as the item you are looking for is back in stock..

There can be several reasons for the fact that some of our products have side seams. Our 347 raglan sweatshirt, for example, has a more rounded fit instead of a straight fit. This is only made possible by the take-up of side seams. Furthermore, the special triangular patch under the arm made of rib ware does not allow to omit the side seam. In the case of our 3S sweatshirts the side seams have to be included because of the fabrics heavier haptics. For the production of these sweatshirts, we have only one special machine which warps the fabric for all sizes. Afterward, the fabric gets sewn together, which results in side seams.

It hurts our hearts to dispose of any garments which are still good to wear.
We collect all the returns of items that have a small manufacturing defect or which have barely been worn and donate everything to a local shelter in Berlin.

We offer two options to pay for your goods: Credit card (Visa, Mastercard, American Express) or PayPal. If you have neither of those, you can send us an e-mail with all relevant information concerning your order (articles, name, shipping address, billing address) to shop@merzbschwanen and we will try to find a solution for you.

We guarantee that all your data will be secured and will be absolutely safe, as all of it is encrypted. You can find further information in our Terms of Service.

Your credit card will be debited as soon as you have placed your order. Processing time and payment showing up on your bank statement may vary.

Inside the package you receive, you will find both, invoice and delivery note.

If an item is very popular the case may occur, that it is still available the moment you add it to your cart, but no longer at check-out. Reserving the articles until you place your order would lead to recurrent stock issues - so unfortunately no.

Creating an account makes it more convenient for you as well as for us. You won´t have to enter your information again if you place further orders, because they are automatically saved, which speeds up the whole process - and we make sure your data is safe.

Can’t wait to unbox your goods? The delivery date depends on your location and the shipping option you choose. Please note that we count in full working days. From Tuesday to Friday, all orders placed before 11 am will usually be processed the same working day.



Standard 
Express (if placed before 11 am)
Within Germany
2 business days
the following business day
Within Europe
N/A within max. 2 business days
Outside of Europe 
N/A
Delivery by DHL Express within 2-5 working days

We understand that you want to receive your package as soon as possible. Depending on your location, it can take up to 14 days until your package is delivered. Furthermore, you can regularly check on your tracking number which you receive when your order is processed.

Prices displayed online include the 19% German VAT. After recently having updated our system, we, unfortunately, cannot deduct the VAT at checkout. But we are working on offering the deduction again very soon. Please note that we cannot offer a refund of the VAT after the order is placed. When importing, additional taxes of the respective country the items may apply.

You may return your order within 14 days after receiving it. It would be very kind to notify us by email that you would like to return your order and the reason why you do so. The item, as well as its box, has to be in the same condition as they arrived. We ask you to use the original package with damages for sending us your returned articles and case them adequately in order to avoid any damages during the transport. You are located in Germany? Inform us by e-mail at shop@merzbschwanen.com and we can send you a prepaid return label to facilitate the process. Please note that it will be deducted from the amount we refund you.

We kindly ask to notify us by e-mail (shop@merzbschwanen.com) that you would like to have an exchange product. In order to facilitate the process we recommend placing a new order in our online shop and we will refund you the difference after checking your return.

Unless you received defective articles or a faulty delivery, we don´t cover shipping costs for returns. If you would like an exchange product in this case we send it out at our own expense.

Once we received your package and checked all items, we will refund the price of your returned items. It can take up to 14 days until the refund is processed. The time when the amount appears on your credit card/Paypal/bank account depends on your bank.

Merz b. Schwanen limits the use of harmful and polluting chemicals. All of our products can be worn immediately without any laundry before. For personal sensation we recommend washing the textiles before you wear them for the first time.

All of our 100% cotton garments will shrink during its first laundry. Organic and untreated cotton, which is not being pre-washed, results in an expected 2cm of shrinkage lengthwise, while the shrinkage in the width will be minimal.

We offer several types of socks made of different materials like cotton, merino wool, and bamboo. In terms of the socks made of cotton and bamboo, there are no specific care instructions other than washing them carefully and if possible only by hand. Wearing wool socks can cause sour pH-values when the material and sweat come together. Therefore you should wear woolen socks for only one day and air them two days afterward. The socks need to be washed every few weeks. We recommend washing the socks only with special wool detergents or shampoo, at best you should wash them by hand.

Merz b. Schwanen marks all products with the maximum temperature to wash. Of course, you can promptly wash the products at a lower temperature than stated, in order to save energy. In addition, we recommend using a spin-drier on a maximum of 1200 revolutions.

 

more questions?

Simply send us an e-mail to shop@merzbschwanen.com shop@merzbschwanen.com or give us a call +49 (0) 30 44318998-14. We're looking forward to speaking with you.